Service design takes a human-centred approach to the creation and improvement of experiences by examining all aspects of a service ecosystem – its strategies, structures, people, and processes. This shift in user-centred thinking has seen a rise in demand for service designers, who use empathy and various tools to shape how an organisation delivers its products and services.  

Our Graduate Certificate in Service Design is ideal for those looking to start a career in or transition into the field of service design. This program is ideal for:  

New entrants into service design including graduates from communication and industrial design, as well as related fields such as business, technology, the arts, social work, and education 

Mid-senior designers and professionals looking to upskill, including UX designers, business analysts, strategic analysts, and interaction designers 

Mid-senior professionals looking to commission service design work