From check-in, security, and consumer shopping, through to managing passengers, VIP lounges and boarding, this course allows you to walk in the passenger’s shoes to meet the demands of existing and future passengers in a very crowded market.

You examine future airline and airport trends, focusing on the need for airlines to differentiate in a competitive market, and create innovative business models to support global economic growth. You explore the evolution of the industry, and the value of air travel in opening up the world to us, looking at the importance of connectivity and how ambitious aviation strategies can bring together people and places.

Develop your business acumen, vocational expertise and management insight by studying key theories and current practices, including crisis and safety management, consumer and marketing theories, dealing with difficult people, managing teams, counter terrorism, business resilience, and service levels.

This course includes a number of domestic and international trips. They are optional and not included in your tuition fees